Order Processing,
Shipping & Handling Policies
All orders are promptly processed and shipped
within 4-5 business days directly from Emblem
& Badge warehouse located at Providance,
RI . Please note that all items ordered
are not necessarily shipped together.
Standard
Ground Delivery - UPS/DHL Ground Service
Sculpture & Statue Art, standard shipping
method is UPS or DHL Ground Service, which
normally takes 2-14 days depending on your
shipping destination's zone. UPS and DHL
requires a physical address and does not
deliver to PO Box addresses. Orders sent
to PO Boxes ship via USPS Parcel Post with
Delivery Confirmation and take longer to
arrive.
Order
Confirmation #s & Delivery Tracking
#s
You will receive an automated e-mail confirmation
immediately after you place your online
order.
Please save your order confirmation e-mail!
Please include your order tracking number
in all e-mail and phone correspondence.
Please also include your full name and shipping
destination address.
For your convenience, your tracking numbers
will be e-mailed to you upon shipping of
your product.
Rush
Shipping
"Rush" shipping is available for
an additional charge within the 48 contiguous
United States of America only. Sculpture
& Statue Art, cannot send "Over-Night"
deliveries. Our express delivery service
will take 2 full business days, allowing
1 business day for warehouse order processing.
The minimum charge for rush delivery shipping
is $50. For more information about rush
delivery and rush delivery rates, please
contact us.
Status
of an Order
Customer Service will answer questions related
to your website order. Please provide us
your website order confirmation number and
order date, and include your name and complete
shipping address. Customer Service will
also answer your product and general questions.
If you are requesting a delivery tracking
number please see Order Confirmation #s
& Delivery Tracking #s above.
Our
Customer Service e-mail address is: sales@sculptureandstatue.com.
Return Policy & Money-Back Guarantee
Sculpture
and Statue Art, guarantees 100% satisfaction
and we stand behind our products.
If an item arrives damaged or incomplete,
please e-mail us immediately, Please include
your order/track number, name and shipping
address. We WILL make it right!
30-Day
Inspection Period.
If your selection does not meet your every
expectation, simply return it within our
30-day inspection period for a prompt exchange
or refund of your purchase price (excluding
originating shipping and handling fees;
customer pays return shipping). Items must
be returned in the original packaging. Please
also include the original packing slip or
a copy.
Returns
received after our 30-day inspection period
are subject to a 20% merchandise restocking
fee. We reserve the right to refuse returns
after 60 days. If the credit card used on
your purchase has expired, we cannot refund
your credit account; instead we will issue
you store credit.
